Refund & Cancellation Policy

Scope

This policy applies to paid WellRegard subscriptions purchased through Paddle. Paddle acts as the merchant of record for WellRegard purchases and processes payments, applicable taxes, receipts, subscription billing, and approved refunds.

Refund eligibility

Except where applicable law gives you a refund or withdrawal right, payments are generally non-refundable. Paddle may approve refunds on a discretionary basis, including for requests made within the period allowed by Paddle's current buyer refund policy. WellRegard may also ask Paddle to issue a full or partial refund where we determine that doing so is appropriate.

Nothing in this policy limits any mandatory consumer, statutory, or other non-waivable rights that apply to you.

Technical or service problems

If a material technical problem prevents you from accessing the paid service as described, contact hello@wellregard.com. We will first try to resolve the issue. If it cannot reasonably be resolved, we may ask Paddle to issue an appropriate refund, subject to applicable law and Paddle's refund process.

Canceling a subscription

You may cancel a WellRegard subscription through the billing-management flow provided in your account. Unless applicable law or the checkout terms state otherwise, cancellation takes effect at the end of the current paid billing period. Canceling prevents future renewal charges but does not automatically create a refund for the unused part of the current billing period.

How to request a refund

To request a refund, contact hello@wellregard.com with the email address used for the purchase and enough information to identify the transaction, or use the refund and subscription-support options provided by Paddle in your receipt or billing-management flow. Do not send payment-card details by email.

Refund processing

Approved refunds are issued through Paddle, normally back to the original payment method where possible. WellRegard does not issue cash, bank-transfer, or other off-platform repayments for purchases processed by Paddle. Access to refunded paid features may end when a refund is completed.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the effective date above.

Contact

Billing and refund questions: hello@wellregard.com
Legal and policy questions: legal@wellregard.com